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COVID-19 FAQ


Click a topic below to view Frequently Asked Questions about that topic. FAQs will load under the list of topics.

  • Process Background and Implementation
  • Using the Process
  • Completing the Form
  • Specialty Items/Needs
  • Face Masks and Plexiglass Shields
  • Form Review and Approval
  • Order Status and Modifications
  • Pickup and Delivery
  • Billing

  • Answer: This depends on your campus. Orders fulfilled by the Bloomington warehouse are available for pickup Monday-Friday from 8:00am-3:00pm. Orders fulfilled by the IUPUI warehouse are only available by delivery Monday, Wednesday, and Friday.

    Answer: Unfortunately, pickup is not available at the IUPUI warehouse.

    Answer: No. Orders must be placed via FireForm.

    Answer: No. Please keep a close eye on the status of your FireForm request to see when items are ready to be delivered to ensure you’re available.

    Answer: Yes. Shipping charges will be added to orders shipped to regional campuses. Orders are shipped to a central location via UPS, then distributed to local addresses by Facilities staff.

    Answer: There is no fee associated with delivery on the IUPUI campus. If you're located on a regional campus, shipping charges will be added to your order total.

    Answer: Items will be shipped to the Columbus campus from the IUPUI warehouse, then distributed by local Facilities staff.

    Answer: Your email address is automatically collected when completing the form. Warehouse staff use this, in addition to the phone number provided, to contact you with questions about your order.

    Answer: Currently, this option is available on the IUPUI campus only.

    Answer: Items will be delivered to the address specified when completing the form. Enter the address of the dock or central receiving location on the form.

    Answer: Currently, the form only allows for one pick up name.

    Answer: We have added a Requested Delivery date to the forms to accommodate deliveries.

    Answer: No. Items are delivered by warehouse staff on the Bloomington and IUPUI campuses. Regional campus orders will be delivered by Facility Operations staff.

    Answer: The driver will deliver items on the Requested Delivery date and call when they arrive at your building.

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    INDIANA UNIVERSITYPurchasing

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    Phone: 812-855-3720

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